No Risk, 100% Money Back Guarantee
We want you to feel safe and confident when you purchase our products, for this reason we offer all our customers a No Risk, 100% Money Back Guarantee for the flollowing products:
LighTrack II mount, LighTrack II + Polarscope, LighTrack II Full Set, FMW-200 Wedge, HM-5 polarscope.
If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 30 Day Money Back Guarantee. Also, associated shipping fees are not refundable. NOTE: this guarantee only applies to orders placed on Fornax Mounts’s webstore at fornaxmounts.com. The buyer pays the back shipping costs.
Product warranty coverage
Fornax Mounts (Fornax 2002 Ltd.) warrants all Fornaxmounts products to be free of all defects in material and workmanship for 1 year from the date of purchase. This warranty extends to the original buyer (only or and each successive buyer within the warranty period). Within the period of this warranty Fornax Mounts will repair or replace, free of charge : any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized Fornaxmounts service facility.
WARRANTY EXCLUSIONS : This warranty does not apply to any costs, repairs, or services for the following :
– Repairs necessitated by use other than normal use
– Damage resulting from misuse, abuse, accidents, alterations, or improper use
– Corrective work necessitated by repairs made by anyone other than an authorized Fornaxmounts technician.
Fornax Mounts wants you to be fully satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return the item(s) for a full refund, less shipping and handling fees. Please read the details below for more information.
Fornax Mounts customers may return merchandise purchased from Fornax Mounts up to thirty (30) days after receipt of merchandise for a full refund of the purchase price. A full refund will be given provided the product is returned in new condition, complete in its original packaging, with all warranty cards, accessories, manuals, etc. included. Shipping charges will not be refunded unless the return is a result of Fornax Mounts error.
Many of the products we sell qualify for free-shipping with purchase. In instances where these products are being returned, the costs paid by Fornax Mounts during original delivery will be deducted from the credit and/or refund resulting from the return. Additionally, Fornax Mounts is not responsible for the costs of return shipment to our facilities. If your return relates to an initially-defective product, please see section 4 below.
If you wish to return merchandise for a refund or exchange, it is required that you call or e-mail us.
When the product is received and inspected, Fornax Mounts will contact you via phone or email to confirm receipt of the item. Upon inspection, if there are any issues or questions regarding the condition of the returned product we will notify you at that time.
Any merchandise that does not arrive in new condition will be subject to a minimum 10% restocking fee. Missing parts, packaging, instructions, warranty cards, etc., as well as damage or other detrimental effects to merchandise, will result in higher restocking fees. Restocking fees will be determined by Fornax Mounts after inspecting the merchandise. To avoid damage to the manufacturer’s original, labeled packaging (which will affect credit/refund value), customers must outer-box the merchandise they are returning to Fornax Mounts. Please do not write, place labels or stickers on the manufacturer’s original packaging. If the product was not outer-boxed by Fornax Mounts when shipping to you, as is sometimes the case with larger merchandise, this requirement does not apply; but in this case, please do not write upon or otherwise mark the original packaging, other than with the return-shipping label.
Returns will not be accepted after 30 days without prior approval from Fornax Mounts management. Fornax Mounts will work with customers who have special circumstances, especially in regards to gifts, but reserves the right to refuse returns after thirty (30) days has elapsed.
Fornax Mounts Shipping Error
In the unlikely event that you receive the wrong item(s) from Fornax Mounts, please contact us by phone or e-mail. Fornax Mounts will arrange to have the incorrect item(s) picked up from your home or office, and we will ship the correct item(s) to you at no additional cost. The customer will never pay additional shipping if Fornax Mounts is at fault.
Product Damaged in Shipment
Customers should always inspect packages and their contents as soon as possible after delivery. If there are any shipping damages, the customer must report the damage immediately to the carrier of the package (UPS etc.). The carrier will arrange to inspect the package and return the box and its contents to Fornax Mounts. We will send a replacement as soon as we have confirmation that the damaged order is on its way back to Fornax Mounts.
If you receive an item you believe to be defective, please contact Fornax Mounts via phone or e-mail and we will discuss the problem with you. We will do our best to resolve the problem as quickly as possible. Standard return policy applies if the item is returned for a refund.
For any other waranty informations please contact us!